We offer some of the most efficient carpet cleaning across Bow, E3, so don't hesitate and call our top expert company on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Bow collects, uses, stores, and protects personal data of its customers and prospective customers located in the Bow area. It is intended to comply with the UK General Data Protection Regulation and all applicable data protection legislation. By requesting or using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Carpet Cleaning Bow customers and prospective customers in the Bow area who contact us, request a quote, make a booking, or otherwise interact with our services. It covers personal data collected online, by telephone, in person, or through any other method directly controlled by Carpet Cleaning Bow.
Carpet Cleaning Bow is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection laws.
We only collect personal data that is relevant and necessary for delivering our carpet cleaning and related services. The types of personal data we may collect include:
Identification and contact details: name, address, service address, postcode, and preferred methods of contact such as communication channels chosen by you.
Booking and service information: dates and times of appointments, details of the property areas to be cleaned, special instructions, access information where necessary for service delivery, and records of completed jobs.
Financial and transaction data: records of services purchased, payment status, method of payment, and transaction references. We do not store full payment card details; these may be processed securely by our payment processing providers.
Communications: records of communications with you, including enquiries, quotes, feedback, and complaints, as well as any correspondence needed to manage your booking.
Technical and usage information: where relevant, limited technical data such as the date and time of your interaction, device or browser type, and basic diagnostic information used to improve our services and maintain security.
We may collect your personal data in the following ways:
Direct interactions: when you contact us to request a quote, make a booking, rearrange an appointment, or provide feedback.
Service delivery: during on-site visits when we confirm details such as access, contact person, or specific requirements for your property.
Third party referrals: where another individual or organisation refers you to us and you then choose to engage our services.
Automated means: limited technical data generated when you interact with our website or digital tools that we use to receive enquiries and manage bookings.
Carpet Cleaning Bow processes your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:
Contract: to take steps at your request before entering into a contract and to perform our contract with you, such as arranging and delivering cleaning services, maintaining records of bookings, and managing payments.
Legal obligation: to comply with legal and regulatory requirements, including record-keeping, tax obligations, accounting, and responding to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate business interests, provided your rights and freedoms do not override those interests. This may include improving our services, managing our relationship with you, communicating important updates, preventing fraud, and ensuring the security of our systems and staff.
Consent: where required by law or where no other lawful basis applies, we may rely on your explicit consent, for example for certain types of optional marketing. You can withdraw your consent at any time.
We use your personal data for the following purposes:
To provide our services: arranging appointments, delivering carpet cleaning and related services, confirming job details, and managing your bookings.
Customer support: responding to your queries, handling complaints, rescheduling bookings, and providing aftercare or follow-up communications about services you have received.
Administration and business operations: maintaining accurate records, processing payments, managing accounts, and monitoring the quality and effectiveness of our services.
Safety and security: protecting our staff and property, preventing misuse of our services, and ensuring that we can safely access and service your premises.
Legal and regulatory purposes: complying with legal requirements, resolving disputes, enforcing contractual terms, and exercising or defending legal claims.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
In practice, this means that booking and service records are generally kept for a period sufficient to handle queries, warranty or repeat service issues, and tax or regulatory obligations. After the applicable retention period expires, we will securely delete or anonymise your personal data in line with our data retention procedures.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy, including:
Service providers acting as data processors who assist us with functions such as booking management, payment processing, secure data storage, customer communication, and IT support. These processors are only permitted to process your personal data on our instructions and must protect it in accordance with data protection law and contractual obligations.
Professional advisers such as accountants or legal advisers, where this is necessary to comply with legal obligations or to manage our business.
Public authorities, regulators, law enforcement agencies, or other parties where required by law or where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.
When we use data processors, we ensure that appropriate contractual and security measures are in place to safeguard your personal data.
Where any of our service providers or their systems are located outside the United Kingdom, we will take appropriate steps to ensure that your personal data receives a level of protection that is essentially equivalent to that provided in the UK. This may include using data transfer mechanisms recognised by data protection law, such as appropriate safeguards and contractual protections.
We take the security of your personal data seriously. We implement technical and organisational measures designed to protect personal information from unauthorised access, accidental loss, alteration, or disclosure. These measures may include restricted access controls, secure storage, encryption where appropriate, staff training, and regular review of our security practices.
While we take reasonable steps to protect your personal data, no system can be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored by us, but we are committed to responding promptly and responsibly to any suspected data breaches.
Under data protection law, you have a range of rights in relation to your personal data. These rights are subject to certain conditions and exemptions, but generally include:
Right of access: you can request confirmation that we hold personal data about you and ask for a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal information we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data where there is no longer a lawful basis for us to keep it.
Right to restriction of processing: you can ask us to restrict how we use your data in specific situations, for example while we investigate a concern you have raised.
Right to data portability: in certain cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller where technically feasible.
Right to object: you can object to processing that is based on our legitimate interests, including any direct marketing, and we will stop processing your data unless we have compelling legitimate grounds to continue.
Right to withdraw consent: where we rely on consent as the lawful basis for processing, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, please contact us using your usual communication channel with Carpet Cleaning Bow. We may need to verify your identity before responding to your request.
Our services are not directed at children, and we do not knowingly collect personal data from individuals under the age of 18, except where necessary for arranging services with the involvement of a parent or legal guardian. If we become aware that we have inadvertently collected such data without appropriate authorisation, we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will take reasonable steps to inform you. The latest version will always apply to the personal data we hold and process.
If you have any questions about this Privacy Policy or how Carpet Cleaning Bow handles your personal data, you can contact us using your normal communication method with us. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly in the first instance.
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