We offer some of the most efficient carpet cleaning across Bow, E3, so don't hesitate and call our top expert company on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Bow provides carpet, rug, upholstery and related cleaning services to residential and commercial customers. By making a booking, whether online, by message or through any other communication channel, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking. These Terms and Conditions apply to all services provided within our service area and are governed by the laws of England and Wales.
In these Terms and Conditions, the following expressions have the meanings set out below:
Service means any carpet, rug, upholstery, mattress, hard floor or related cleaning or stain treatment service provided by Carpet Cleaning Bow.
Technician means a person engaged by Carpet Cleaning Bow to carry out the Service.
Customer means the individual, company or organisation requesting the Service.
Premises means the property or location where the Service is to be carried out.
Agreement means the contract between Carpet Cleaning Bow and the Customer comprising these Terms and Conditions and any written confirmation of booking.
Carpet Cleaning Bow provides professional carpet and upholstery cleaning services within Bow and surrounding areas. The specific methods used for each booking, such as hot water extraction, low moisture cleaning or dry compound cleaning, will be determined by our Technician based on the type and condition of the textiles and the suitability for the Premises.
While every reasonable effort is made to achieve the best possible result, the outcome of any cleaning service will depend on the age, type and condition of the material, the extent and nature of soiling or staining, and previous cleaning or treatments used. Carpet Cleaning Bow does not guarantee the removal of all stains, odours or marks.
3.1 Bookings can be requested by the Customer through our booking channels. Carpet Cleaning Bow will confirm acceptance of a booking by providing a written or verbal confirmation including the agreed date, time window, location and estimated price or pricing structure.
3.2 The Customer must provide accurate information at the time of booking, including the type and approximate size of the areas or items to be cleaned, access details, parking arrangements and any known stains, damage or special conditions. Prices and timescales are based on the information supplied and may be adjusted if that information is incomplete or inaccurate.
3.3 Carpet Cleaning Bow reserves the right to decline any booking at its discretion, including where the Premises are outside our normal service area or where safe access cannot be reasonably arranged.
3.4 Any time of arrival given to the Customer is an estimate only. While we aim to attend within the agreed time window, delays may occur due to traffic, previous jobs or unforeseen circumstances. If a significant delay is expected, we will use reasonable efforts to inform the Customer and arrange an alternative time if required.
4.1 The Customer is responsible for providing safe and reasonable access to the Premises on the agreed date and within the agreed time window. Failure to provide access may be treated as a late cancellation and may incur charges as described in the Cancellations section.
4.2 The Customer must ensure that electricity and running water are available at the Premises for the duration of the Service, unless expressly agreed otherwise in advance.
4.3 The Customer is responsible for moving fragile items, valuables, small furniture and personal belongings away from the areas to be cleaned, unless a specific arrangement for moving furniture has been agreed. Carpet Cleaning Bow will not be liable for any loss or damage to items that were not removed or made known to the Technician.
4.4 The Customer must inform the Technician of any pre-existing damage, wear, discolouration, loose fittings, shrinkage problems, colour instability or other issues that may affect the Service. This is particularly important for wool, delicate fibres, natural materials and items with prior water damage.
5.1 Quotations may be provided based on standard room sizes, item descriptions or photographs supplied by the Customer. All quotations are estimates only and may be adjusted if the actual work required differs from the information provided.
5.2 The final price will be confirmed on site before the Service begins, once the Technician has inspected the Premises and assessed the work required. If the Customer does not agree to any revised price, the booking may be cancelled in accordance with these Terms and Conditions.
5.3 Additional charges may apply for excessive staining, heavy soiling, pet odours, infestation, difficult access, parking fees or congestion charges. The Technician will advise the Customer of any such additional charges wherever reasonably possible before commencing the Service.
6.1 Payment is due in full upon completion of the Service, unless otherwise agreed in writing in advance. For some bookings, a deposit may be required to secure the appointment. Any such deposit will be communicated at the time of booking.
6.2 Payment methods accepted will be specified to the Customer during the booking process or prior to completion of the Service. All payments must be made in pounds sterling.
6.3 For commercial Customers with approved accounts, payment terms will be as per the agreed invoice terms. Late payment may attract interest and administrative charges in accordance with applicable UK legislation.
6.4 Carpet Cleaning Bow reserves the right to suspend or refuse further services to any Customer who has outstanding unpaid invoices or who has repeatedly failed to make payment on time.
7.1 The Customer may cancel or request to reschedule a booking by providing reasonable notice. Notice periods and any applicable charges will be confirmed during the booking process. In general, cancellations or rescheduling requests made with less than 24 hours notice may incur a cancellation fee.
7.2 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Customer is not present when required to allow access, Carpet Cleaning Bow may treat this as a late cancellation and charge a fee to cover travel time and lost appointment time.
7.3 Carpet Cleaning Bow reserves the right to cancel or reschedule a booking at any time due to unforeseen circumstances, such as staff illness, vehicle breakdown, adverse weather or conditions at the Premises that make the Service unsafe or impractical. In such cases, any deposit paid will be refunded or the booking will be rescheduled at no additional cost to the Customer.
8.1 All Services will be carried out in accordance with relevant UK health and safety regulations. Technicians are instructed to refuse to carry out work that, in their reasonable opinion, would pose a risk to their own safety, the Customer, other occupants or the Premises.
8.2 The Customer must ensure that the Premises are in a reasonably safe and hygienic condition before the Technician arrives. This includes the removal of hazardous materials, sharp objects, bodily fluids, infestations or any other conditions that could present a health risk. If unsafe or unsanitary conditions are identified, the Technician may refuse to proceed and a cancellation fee may apply.
8.3 Carpet Cleaning Bow uses cleaning agents and equipment designed for professional use in domestic and commercial settings. Safety data sheets are available on request. The Customer must inform us in advance of any allergies, sensitivities or specific requirements so that appropriate products can be selected where possible.
8.4 Waste arising from the Service, such as dirty extraction water and used cleaning solutions, will be handled in accordance with applicable UK waste and environmental regulations. The Technician will dispose of such waste through appropriate drainage or collection systems at the Premises where safe and lawful to do so. In certain cases, waste may be transported off site for disposal in accordance with statutory requirements.
8.5 The Customer must not interfere with or alter any waste disposal method used by the Technician. If the Customer requests a particular method of disposal, this will only be followed where it complies with relevant environmental, water and waste legislation.
9.1 The Customer acknowledges that the success of any cleaning treatment depends on factors beyond the control of Carpet Cleaning Bow, including the age and condition of the fibres, previous cleaning methods, prior use of cleaning products, sun damage, wear, and the nature and duration of stains.
9.2 Certain stains, such as those caused by permanent dyes, strong coloured drinks, paint, ink, bleaches, pet urine or chemical reactions, may be permanent and cannot be removed. Where possible, the Technician will advise the Customer of likely outcomes before proceeding.
9.3 Shrinkage, colour run or texture changes may occur in some materials, particularly where items have been incorrectly manufactured, previously cleaned using unsuitable methods, or exposed to moisture or high temperatures in the past. Carpet Cleaning Bow will take reasonable care but cannot accept liability for such pre-existing or inherent problems.
10.1 Carpet Cleaning Bow will exercise reasonable skill and care in providing the Service. If the Customer is dissatisfied with the Service, they must notify us within a reasonable period, typically within 48 hours of completion. We will arrange an inspection and, where appropriate, take reasonable steps to rectify any issues.
10.2 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.
10.3 Subject to the above, Carpet Cleaning Bow will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of revenue, loss of business opportunity, or any loss caused by interruption of use of the Premises.
10.4 The total liability of Carpet Cleaning Bow in respect of any claim arising under or in connection with the Service, whether arising in contract, tort including negligence or otherwise, will be limited to the amount paid by the Customer for the specific Service giving rise to the claim.
10.5 Carpet Cleaning Bow will not be liable for any damage or loss resulting from the failure of the Customer to follow aftercare guidance, including advice on ventilation, drying times, walking on freshly cleaned carpets, or repositioning of furniture.
11.1 Carpet Cleaning Bow maintains appropriate public liability and, where applicable, employers liability insurance for the provision of cleaning services within the United Kingdom.
11.2 Claims must be reported promptly and supported by relevant evidence, including photographs and a clear description of the alleged damage. We may arrange an independent assessment where necessary.
12.1 If the Customer has any complaint concerning the Service, they should contact Carpet Cleaning Bow as soon as possible, providing full details of the issue, the date of the Service and any supporting information.
12.2 Carpet Cleaning Bow will investigate all complaints in good faith and, where appropriate, may offer a re-clean of the affected area, a partial refund or other reasonable remedy, taking into account the nature of the complaint and the condition of the items cleaned.
12.3 If a dispute cannot be resolved directly between the parties, either party may seek to use an appropriate alternative dispute resolution scheme or take legal action in the courts of England and Wales.
13.1 Carpet Cleaning Bow collects and processes personal data such as names, addresses and contact details for the purpose of managing bookings, providing services and handling payments and enquiries.
13.2 Personal information will be handled in accordance with applicable UK data protection laws. We will not sell or rent Customer data to third parties. Information may be shared with Technicians or service providers only where necessary for the performance of the Service or administration of the business.
14.1 Carpet Cleaning Bow will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control. These events may include, but are not limited to, extreme weather, natural disasters, pandemics, transport disruptions, strikes, acts of terrorism or failure of utilities.
14.2 In such circumstances, we will use reasonable efforts to notify the Customer and to resume the Service as soon as reasonably practicable or to arrange an alternative solution.
15.1 Carpet Cleaning Bow may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements or business practices. The latest version will apply to any new booking at the time the booking is made.
15.2 Continued use of our services after changes to the Terms and Conditions have been communicated or made available will constitute acceptance of those changes.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service will be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, including any non-contractual disputes or claims.
By confirming a booking with Carpet Cleaning Bow, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
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